FAQ

How can I order fabrics from Spandex House, Inc?.
Placing an order with spandex house team is always a fun. You can contact with sales department via e mail or by phone :
- E-mails : sales@spandexhouse.com OR offers@spandexhouse.com.
- Phone : 212-354-6711 Fax : 646-864-1396
you can always place your order online visiting our website at www.spandexhouseinc.com
    What is your retail location?
    Spandex House, Inc.
    263 West 38th Street
    Ground Floor
    New York, NY, 10018

     

    Orders

    Is there a required minimum order size?
    Our minimum orders requires One yard of the fabrics with a minimum total of US $20.00 before shipping.

    Do you accept purchase orders?
    Yes! We do accept purchase orders coming from companies and registered business institutions.

    How I order from sample card?
    Once you receive samples card from us, please use the sample card number (underneath each sample) and sample card date to place your order in order to avoid any confusion, since our website number is different from your sample card.
    I only received one of my products today, where is the rest of my order?
    Usually your shipment is sent together and should delivered together. However, for the rare occurrence it's happen to receive one shipment earlier than the other. you should expect to see your shipment the next day in most cases. If it's happens to take longer than expected you can contact (212) 354-6711.

    How do you pack the orders for shipment?
    The packing of orders depend on how customers want it and the quantity of order. If the fabric is folded, it will be shipped in a box. Rolls of fabric would be wrapped in heavy plastic bags or in cartons.

    How may I get the wholesale price?
    To get the wholesale price, you should order any single item 50 yard or more or order by roll.

    Sample
    We usually use USPS to ship samples and it is free up to 8 samples. If customers need samples on urgent basis, then customers should pay the expedite shipping cost.

    Do you sell samples?
    Our first 8 fabric samples are free. Afterwards, it will cost US $1.00 for each sample. You can click to ‘’sample request’’ to proceed with a sample order.
    You can also call (212) 654-3711 and ask for the sales department for more information regarding samples. Your samples size is 3"x5".

    Can I track my sample order?
    Depending on the method of shipment you choose, you can track your sample order. If you choose FedEx or UPS, we will provide you a tracking number so you can stay up-to-date in real time with your sample order. USPS may take up to 7 days to get your sample delivered.

    Do I need to return samples to Spandex House?
    No! Any sample you receive is yours to keep. We have a copy of your sample to match during your order.

    Item Availability

    What does it mean if a product is on backorder?
    If a product is on backorder, the item should become available momentarily. If you need more information about a specific product availability, please contact sales@spandexhouse.com.
    With out-of-stock items that need to be manufactured, please contact Spandex House directly to find more information on the production of the item.

    How does product visibility work on the website?
    Most items that are shown on the website are ready for purchase. The items that are sold out or out of stock is displayed visibly for customers to buy on a later date when available.

    My items are in stock. How long does it take from the time you receive my order and to get shipped?
    The time an order is received to and get shipped depends on what shipping options you chose. Ground shipping can take up to 7 business days depends on you location. Next day, 2nd day, 3rd day shipment can be delivered respectively.
    Shipping
    How can I calculate shipping cost?
    To get a shipping cost, please go to our product line, select the fabrics you want to buy with yards, add to the shopping cart, fill out the order form and proceed to checkout. Our carrier will generate shipping cost for you.
    Shipping cost deepened on some factors. Those are, weight of the fabrics, dimension of package, destination (our location to your location), methods of shipment (next day, 2nd day, 3 day or ground delivery)
    You can also call us at (212) 354-6711, and ask for the shipping department. They will offer you an estimate shipping cost.

    From where my order will ship and how long will it take to arrive?
    Your order ships from Spandex House location and the shipping department updates the orders with tracking numbers so the customers can stay up-to-date in real time with their packages.
    When will my order ship?
    Please allow us at least 2 business days to process any ground shipment. Next day, 2nd day & 3rd day orders will be processed within one business day.
    If I choose expedited shipping, how long does it take?
    We offer Overnight, 2nd day & 3rd day expedited shipping options through UPS/Fedex. Overnight/Next day shipping within the continental US is take one business day to get delivered. For international customers, it will take up to 4 to 5 days. It may take longer if there is a customs clearance delay.

    Why does it take 5-7 days for Standard Ground Shipping?
    Standard ground shipping means UPS/FedEx Ground Service and USPS. These generally travel by ground transportation and takes time depending on destination and shipping option chosen.
    Do you ship internationally?
    Yes we do ship all over the world. If you need more information on international shipping, please email at offers@spandexhouse.com, or you can call (212) 354-6711 and ask for the shipping department. Please be advised customs tax and duties will be customers responsibilities at the time of shipment clearance.
    Payment

    What forms of payment do you accept?
    We do accept Visa, MasterCard, Discover and American Express.
    Bank transfer and C.O.D. also accepted. For these 2 options, fees applied.
    For international orders, who pays brokerage fees and duties?

    For international orders, customers will pay brokerage fees and duties.
    When you will charge my credit card?
    When your order is ready to ship then our shipping department will process your payment.
    Fabric

    Your prices are much lower than other websites and stores. Are you selling seconds?
    No! We aren’t selling seconds. In fact we are one of the largest spandex sellers in the world. We’ve just been in the business for so long, that we have come to give our customers the best rates possible.

    What is the fabric's color ?
    We write the color name with each product. But fabrics color vary from monitor to monitor and color setting of that particular monitor. This is our recommendation to our customers that, please ask for fabric swatch before submit a big order.

    Will my fabric come in one continuous piece?
    Yes! Usually your fabric comes in one continuous piece, unless otherwise advised by the customers.

    Policies

    Where can I find your terms & conditions?
    You can find out terms and conditions on our website www.spandexhouseinc.com on the footer.

    Will my personal information be secure when shopping on this site?
    We at Spandex House, Inc. do everything we can to make sure our customers feel safe while shopping on our website. Therefore, the platform we chose to build our site on constantly makes improvements to the SSL (Secure Sockets Layer) and security of the checkout.

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