Return & Refund Policy
We hope you are satisfied with our Spandex House, inc. fabrics quality and services.
However, if you receive any fabrics that is not satisfactory for any reason we have return policy as follows :
- You have to claim your return within 10 calendar days from the day you receive the order in case of damaged or wrong fabrics.
Please call us 212-354-6711 or e-mail : firstname.lastname@example.org
- To be eligible for return, your items must be unused and in the same condition that you received. It must be in original package.
- You must inspect the fabrics before you cut. Cut or used fabrics are not eligible for return.
- If damaged or wrong fabrics received due to our mistake, spandex house, inc. will replace the fabrics for you. If the fabrics are not available, refund will be issued to customer. Please allow 4 to 6 business days to view your refund to your credit card account.
- Wrong order placed by customer can be returned (5 yards or more) to us at customers expense with 20% restocking fee.
- Sale items are not eligible for any kind of refund or exchange.